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| Class Number | 63838 | |||||||||||||||||
| Catalog Number | 10-154-132 | |||||||||||||||||
| Class Title | Help Desk Fundamentals | |||||||||||||||||
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| Semester / Year | Fall 2021 |
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| Location | Wisconsin Rapids |
Complete an online Registration Form Payment Procedures Refund Policy Booklist |
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| Building | Technical Bldg. | |||||||||||||||||
| Instruction Mode | Hybrid/In Person > 5 | |||||||||||||||||
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| Class Description Provides the learner with the knowledge required to become a Help Desk Support technician. Students will learn fundamental Help Desk concepts such as: Help Desk operations, roles and responsibilities, processes and procedures, tools and technologies, individual and team performance measures, and how to provide support as a Help Desk professional. |
| Important Class Notes This class is a hybrid of scheduled class time along with traditional online instruction. Students will attend the class on the scheduled day and time. Students have the option to attend class in-person or using a web conferencing tool. (If the class has a lab, students should plan on attending the lab in-person.) Students should check their Mid-State email prior to the first class for any additional announcements or instructions. |
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| (Click any column heading to sort.) | Class Number | Catalog Number | Class Title | Class Topic | Location | Start Date | View Class Information |
| 63835 | 10-154-132 | Help Desk Fundamentals | Stevens Point | 08/26/21 | View Class Information | ||
