Class Number 63835
Catalog Number 10-154-132
Class Title Help Desk Fundamentals
Class Topic
Semester / Year Fall 2021
Units 3.00
Instructor Business & Technology,MST
Course Fee  $458.88
Senior Fee  $458.88

 

 

Location Stevens Point Complete an online Registration Form
Payment Procedures
Refund Policy
Booklist
Building Stevens Point Campus
Instruction Mode Hybrid/In Person > 5
Room Day(s) Time Date(s)
323Th08:00-09:50a08/26-12/09
 
Class Description
Provides the learner with the knowledge required to become a Help Desk Support technician. Students will learn fundamental Help Desk concepts such as: Help Desk operations, roles and responsibilities, processes and procedures, tools and technologies, individual and team performance measures, and how to provide support as a Help Desk professional.
 
Important Class Notes
This class is a hybrid of scheduled class time along with traditional online instruction. Students will attend the class on the scheduled day and time. Students have the option to attend class in-person or using a web conferencing tool. (If the class has a lab, students should plan on attending the lab in-person.) Students should check their Mid-State email prior to the first class for any additional announcements or instructions.

Course Offerings
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Class Number Catalog Number Class Title Class Topic Location Start Date View Class Information
63838  10-154-132  Help Desk Fundamentals    Wisconsin Rapids  08/23/21  View Class Information 

 


 

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